FAQs

To become a lecoqsportif member and open a customer account, here is the procedure to follow:
In the “New member” area, click on “Create My Account”
Complete the form then click on “validate”
If you encounter any difficulties, do not hesitate to contact us. We will respond as soon as possible.

To subscribe to the lecoqsportif newsletters and receive information on the brand's products and events, click here .

Please note: you will be able to unsubscribe easily, by modifying this personal data in your customer account or by following the unsubscribe link in each newsletter.

If you want to modify your personal data, here is the procedure to follow:
Click on “log in” at the top right of the page and enter your credentials.
Modify your personal information then click on “validate”

Please note: All information in your lecoqsportif.com account is only used within the framework of your commercial relationship with our company. This information is never shared with third parties or resold without your permission.

If you wish to change your password, here is the procedure to follow:
Click on “log in” at the top right of the page and enter your credentials
Enter your current password, your new password, confirmation of your new password then “validate”

All information in your lecoqsportif.com account is only used within the framework of your commercial relationship with le coq sportif. This information is never shared with third parties or resold without your permission.

Please note: You can modify or delete your personal information whenever you wish.

You can access your customer history and track your orders from your le coq sportif customer account:
Open your customer account with your email address and password.

Consult the “My account” section then “My orders”.
If you do not have a customer account, go to the “Order tracking” section.

lecoqsportif.com members benefit from numerous advantages: preview of products, quick and simplified ordering. They can, whenever they wish, consult and modify their personal data, consult their customer history and track their orders.

The products presented on lecoqsportif.com correspond to our items available in stock. If you cannot select your size, it is no longer available. We invite you to request a stock alert. An email will therefore be sent to you when the product is available again.

To avoid possible damage, under no circumstances should you machine wash your shoes. Indeed, when there is an encrusted task, you must:

1. Brush with a clean brush to remove all traces of dust;
2. Clean with a damp cloth and mild detergent;
3. Remove traces of detergent with a sponge that is still barely wet.

You should never machine wash or dry as the drum can seriously damage the materials of the pair.

lecoqsportif.com will reimburse you for an item that does not give you complete satisfaction (with the exception of Atelier du Coq items which are personalized products), within 30 days of receipt.
Here is the procedure to follow to return a product that you are not completely satisfied with:
Create a return request from “My Account” in the “My Orders” tab.
Click on the order in question then “Return an item”.
If you do not have a customer account, go to the “order tracking” section, enter your email address and your order number then choose the item that does not give you complete satisfaction and click on “return” .
Select the reason for your return.
Then click “Send”.
At the end of this first step, you will receive an e-mail from our customer service: they will inform you of the reference of your return which must be written on your package and the procedure to follow.
Returns are only possible in the following delivery countries:
Metropolitan France, Monaco, Corsica, Overseas Territories, United Kingdom, Germany, Austria, Belgium, Cyprus, Spain, Estonia, Finland, Greece, Ireland, Italy, Latvia, Luxembourg, Malta, Netherlands, Portugal, United Kingdom , Slovakia, Slovenia, Switzerland, Canary Islands

Please note: le coq sportif will refuse any damaged, damaged, soiled or incomplete item which has not been the subject of express comments or reservations by the customer upon delivery, under the conditions stipulated in article 9.3.
lecoqsportif.com specifies that product orders can only be subject to a refund, any exchange being expressly excluded.

Items purchased on the lecoqsportif.com website can be returned and you can get a refund. Le coq sportif covers the return costs, in the event that the customer follows the procedure explained above.

Please note: any package returned without following the above procedure cannot be accepted by the warehouse and will be returned to its sender.

Once the item has been returned and processed by us, you will be refunded directly to your bank account, in the currency used during payment.

lecoqsportif.com specifies that product orders can only be subject to a refund, any exchange being expressly excluded.

Our offers are aimed at consumers with a delivery address in the following countries:

Metropolitan France, Germany, Austria, Belgium, Cyprus, Corsica, Spain, Estonia, Finland, Greece, Guadeloupe, Guyana, Reunion Island, Canary Islands, Ireland, Italy, Latvia, Luxembourg, Malta, Martinique, Monaco, Netherlands , Portugal, United Kingdom, Slovakia, Slovenia, Switzerland

1/ Zone 1 countries
For mainland France and Corsica, shipping costs are €5.90 including tax. If the order amount is greater than or equal to €70, shipping costs are free.

2/ Zone 2 countries
For Germany, Austria, Belgium, Croatia, Spain, Finland, Italy, Latvia, Luxembourg, Malta, the Netherlands, Poland, Portugal and Sweden, shipping costs are €5.90 including tax.

3/ Zone 3 countries
For Bulgaria, Cyprus, Denmark, Estonia, Greece, Hungary, the Canary Islands, Ireland, Lithuania, the Czech Republic, Romania, Slovakia, Slovenia, Switzerland and the United Kingdom, shipping costs are €6.90 including tax.

4/ Zone 4 countries
For Guadeloupe, French Guiana, Reunion Island and Martinique, shipping costs are €9.90 including tax.

Please note : for territories and overseas departments and territories subject to customs duties, taxes, fees or various charges for the import of goods are payable by the recipient on receipt of the parcel.

You can request to receive your items at an address different from your billing address. When registering your order, before entering your banking details, you can modify the delivery address. In the “my additional addresses” section, fill in the information concerning your new delivery address then click on “Add” and let yourself be guided.

Once your order has been registered, you will no longer be able to change the delivery address.
Please note: If you wish to have it delivered to your workplace, please indicate the name of the company to avoid any delivery problems. If you are not present when your package is delivered, it will be placed in Relais Colis© and you will have 10 days to collect it. You will be informed by SMS of the address and opening hours of Relais Colis©.

Any order placed Monday to Friday before 10 a.m. will be prepared and shipped the same day.
Any order placed Monday to Thursday after 10 a.m. will be prepared and shipped the next day.
Any order placed between Friday 10 a.m. and Sunday midnight will be prepared and shipped the following Monday.

Please note: Once your order has been delivered to the carrier, you will receive an e-mail confirming its shipment.

1/ Metropolitan France and Corsica
Home delivery: For France and Corsica, the usual average delivery time is 5 working days (delay generally observed) excluding remote areas or areas subject to customs controls.
If you are not present when your package is delivered, it will be placed in Relais Colis© and you will have 10 days to collect it. You will be informed by SMS of the address and opening hours of Relais Colis©.

Express Delivery: For France and Corsica, the usual average delivery time is 2 working days (delay generally observed) excluding remote areas or areas subject to customs controls. If you are not present when your package is delivered, it will be placed in Relais Colis© and you will have 10 days to collect it. You will be informed by SMS of the address and opening hours of Relais Colis©.

2/ Overseas Territories, Spain, Italy, Germany, Portugal, United Kingdom
The delivery time is 5 working days (deadline generally observed) excluding remote areas or areas subject to customs controls.
Express delivery is not available for these destinations except Germany.

To track the status of your order, go to “My account”, then to the “my orders” tab.
If you do not have an account, go to the “Order tracking” section, then enter the email used and the number of your order.
Please note: delivery tracking is currently not available. If you have not received your order within 5 days, please contact customer service.

Select the item you want, select your size and click "Add to Cart". Once you have completed your purchases, click on “My basket” then click on “Validate my basket”. Then, let yourself be guided through the different steps.

Any order placed Monday to Friday before 10 a.m. will be prepared and shipped the same day.
Any order placed Monday to Thursday after 10 a.m. will be prepared and shipped the next day.
Any order placed between Friday 10 a.m. and Sunday midnight will be prepared and shipped the following Monday.

If you have a promotional offer, simply enter the code that was communicated to you in the “discount coupon” box on the “basket details” page.

Please note: If the amount of your offer or credit is lower than the value of your purchase, you will need to complete your payment by credit card.

Once your order has been validated and paid, it is not possible to modify your order.

Please note: You have 30 days from the date of receipt of the package to return the item(s) that do not give you complete satisfaction. We will reimburse you as soon as possible

Select the item you want, select your size and click "Add to Cart". Once you have completed your purchases, click on “My basket” then click on “Validate my basket”. Then, let yourself be guided through the different steps.

Any order placed Monday to Friday before 10 a.m. will be prepared and shipped the same day.
Any order placed Monday to Thursday after 10 a.m. will be prepared and shipped the next day.
Any order placed between Friday 10 a.m. and Sunday midnight will be prepared and shipped the following Monday.

Once your order has been validated and paid, it is not possible to modify your order. Please note: You have 30 days from the date of receipt of the package to return the item(s) that do not give you complete satisfaction. We will reimburse you as soon as possible

Payment for your order can be made by credit card (Visa, MasterCard, Carte Bleue, American Express), PayPal or Alma's 3x payment solution.

Please note: Payments by check are not accepted. If you benefit from a special offer, you will first need to enter a code, which will have been assigned to you in the field provided for this purpose.

Free 3x payment with Alma :
Only purchases between €50 and €2,000 are eligible for payment with Alma. By paying in instalments with Alma, as a customer you pay no additional charges.

For more information on how to use, pay or order with Alma, see this link.

Payment in 4x without fees with PayPal :
Simply choose to pay with PayPal when you are on the payment page, log into your PayPal account and you are eligible and if this purchase is eligible you will see an option to Pay in 4x. If so, request 4x Payment in just a few steps, get an instant response and complete your purchase. Valid for purchases between 30 and 2,000 EUR. You must reside in France and have a PayPal account. Subject to acceptance by PayPal and subject to conditions. Financing offer with compulsory contribution and reserved for adult individuals. Credit over a period of 3 months. You have a withdrawal period of 14 days to waive your credit. The lender is PayPal (Europe) SARL et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg. A loan is a binding commitment and must be repaid, check your repayment capacity.

Payment for orders is made only in euros for France, Italy, Spain and Portugal, Germany and the European site.
Payment for orders is made in Pound Sterling only for the United Kingdom.
Payment for orders is made only in Swiss Francs for Switzerland.

If you have a promotional offer, simply enter the code that was communicated to you in the “discount coupon” box on the “basket details” page.

Please note: If the amount of your offer or credit is lower than the value of your purchase, you will need to complete your payment by credit card.

Payment security on lecoqsportif.com is one of our priorities. Transactions carried out are secured by the Hipay payment system. All information exchanged to process the payment is encrypted using the SSL protocol. This data cannot be detected, intercepted or used by third parties. They are also not stored on our computer systems.

In addition, all purchases made on www.lecoqsportif.com comply with the 3D Secure 2 standard. 3D Secure 2 is a program created by the international issuers Visa (Verified By Visa) and Mastercard (Mastercard Secure Code) in order to strengthen the security of online payments. This program is based on the implementation of additional control during an online purchase: in addition to banking data, the buyer is invited to enter personal data allowing their bank to identify them and validate the operation.

Please note: Hipay is a technical service provider, and does not handle disputes related to orders. These must be settled directly with www.lecoqsportif.com and/or your bank.